Gifting someone else or yourself a PlayStation Gift Card is one of the best surprises any gamer can receive. Since these cards can be delivered to you digitally or physically, the most important factor is the code that is present on this card. Only once you enter the 12-digit pin, you will be able to redeem the code. However, sometimes users might accidentally scratch off this code entirely. Since you will not be able to see the alphabets and digits you need to enter, the gift card won’t be redeemable. However, to help you with this, we have explained what you can do if you find yourself in this tricky situation.
Contact PlayStation Support
If your code is not visible and completely damaged, you will first have to contact PlayStation Support. Once you open this website, click on the ‘PS Store & Refund’ option. From here, scroll down, and you will see four other options. Click on ‘Vouchers’. Scroll down, once again, and below there will be the option to either email them or contact them via call. You can choose the mode of communication according to your preferences.
In case you decide to email them, make sure to mention the date of purchase and the retailer. Additionally, you will also need to send them pictures of the damaged gift card code and proof of your purchase.
Therefore, in order to avoid any future mishaps, you will have to be very careful while scratching off the PlayStation Gift Card code as it can easily get destroyed if you apply too much pressure. However, after confirming from a few sources, we can attest that the PS Customer Support will get back to you with a solution to your problem, granted you provide them with all the necessary details.
This is everything you need to know if you need to redeem your PlayStation Gift Card code which was scratched off or damaged. You can also read about how you can redeem PlayStation Store Voucher and how you can check your PlayStation Wrapped, right here on Gamer Tweak.