How to Resolve Error 8015000a on Xbox 360

Even as the Xbox Series X is widely available, some gamers have remained loyal to their Xbox 360 consoles for nearly 20 years. While everything continues to function normally, including online play, occasional error codes such as 8015000a can still arise.

Error 8015000a may occur when attempting to sign into your Xbox Live account on an Xbox 360 console. According to Microsoft, this error can indicate that the license is missing, expired, corrupt, or does not belong to the current gamertag, or that your Xbox Live profile cannot be downloaded at that moment. Regardless of the cause, there are a few simple solutions for this Xbox 360 error.

There are two ways to resolve error 8015000a. If you are trying to play digital content, you will need to troubleshoot the game or app. First, ensure that you are connected to the internet with a stable connection. Then, check your Microsoft purchase history to confirm that the game you are attempting to play is owned by your account and not another account on your console. If everything checks out, the next step is to reinstall the game from the store. Although the Microsoft store may display the game as “free” or “owned,” indicating that you do indeed own the game, the license may have become mixed up. By redownloading and “repurchasing” the free game, this issue can be resolved.

The second method for resolving error 8015000a is to clear your system’s cache. To do this, press the Xbox button, select Settings, navigate to System Settings, and then select Storage. Highlight a storage device and press the Y button to open the Device Options menu. From there, choose Clear System Cache. This will refresh your hard drive and address any potential issues with your profile.

If none of these solutions work, it is likely that the issue lies with Microsoft, and you will need to wait for them to issue a fix. Due to the fact that most of Xbox’s server infrastructure is now focused on the Xbox One and Xbox Series X, resolutions for issues on the Xbox 360 may take longer than in the past. Typically, most players report that outages like this only last a few hours, but in more severe cases, it can take a day or two for the issue to be resolved.