Sims 4: How To Fix Download Error On EA App

Fix The Sims 4 Download Error on the EA App

Recently, a significant number of players have encountered difficulties with their EA application client, preventing them from downloading or updating the Sims 4 game on their PC. If you are also struggling with the Sims 4 download error on the EA app, don’t worry! There are several solutions you can try to resolve this issue easily. This comprehensive guide provides proven and effective methods to fix the problem.

Fix the Sims 4 Download Error on the EA App

Before diving into the solutions, there are a few preliminary checks you can perform to address any minor issues that may be causing this error.

  • Check your internet connection and verify its stability.
  • Restart your system.
  • Reinstall the EA App.
  • Run the game as Administrator.
  • Clear cache data in the EA App.

You can clear the cache data by following these steps:

  1. Click on the hamburger line icon located in the far left corner of the EA App.
  2. Scroll down and select the Help option.
  3. Click on App Recovery.
  4. Finally, choose the Clear Cache option.

After performing these checks, try downloading the game again by logging back in with your EA App account. If none of these preliminary solutions work for you, proceed with the following fixes:

Temporarily Disable Security Programs

Sometimes, security programs such as firewalls and antivirus software mistakenly identify the downloading game as a security threat and interrupt the process. Therefore, temporarily disabling these programs can allow the EA app to download the game without any interruptions.

Workaround using the Repair Feature on the EA App

A user named sms7one3 on the EA support page has suggested a workaround using the repair file feature on the EA app to force download the Sims 4 game. Although unconventional, this method has proven to be effective. Follow the steps below to execute this workaround:

End Background Task for TS4

Ensure that you clear all the download queues and close them on the EA app. Then, close all the background processes of the EA app on your PC by following these steps:

  1. Press CTRL + Shift + ESC on your keyboard to open the Task Manager.
  2. In the background processes list, right-click on processes associated with the EA app.
  3. Click on End Task to close them.

Repair Game File

In this step, you need to make the EA app believe that the Sims 4 game file is already downloaded to your PC and requires repair. Follow these instructions:

  1. Go to the EA Games directory where your game files are stored. By default, it should be C:/Program Files/EA Games or C:/Program Files/Electronic Art.
  2. Inside the Games Directory, create a new folder with the same name as the installation directory name would be when downloaded, in this case, “The Sims 4”.
  3. Within this newly created “The Sims 4” folder, right-click and select New, then click on Text document.
  4. Rename the text file to TS4.exe.
  5. Exit the file explorer and refresh your PC.
  6. Relaunch the EA app. If it says that the game is already downloaded but an “Update Required” message appears, leave it as it is.
  7. Click on the three dots in the top-right corner of the game icon and select Repair.

The EA app will then proceed to download and repair the TS4 game. If this method doesn’t work, try changing the names of the folder and text file.

That’s everything you need to know about how to fix The Sims 4 Download Error on the EA App. While you’re here, feel free to explore our dedicated guides section for more information on The Sims 4, available exclusively on Gamer Tweak.